Privacy Notice 

Use of our services

We want everyone who comes to us for support, or who supports us, to feel confident and comfortable with how any personal information you share with us will be looked after or used. This notice sets out how we collect, use and store your personal information when you access our services. 

We use your personal information for the following purposes:  

• to provide support and relevant services 
• to keep membership records 
• to inform you of news, events, activities or services running within Doncaster Mind 
• to provide reports to our grant funders & commissioners  
• to manage our employees and volunteers 
• to maintain our own accounts and records.  

The lawful basis on which we collect personal data from those who use our services is “consent”. We always ask your consent to gather process and store your information. We use our secure on-line management information system, Lamplight to hold information and documents about you. Only authorised staff, volunteers and auditors can access it.  However, please be aware that in exceptional circumstances we may also need to share information with a third party. In these situations we will work within our Confidentiality Policy.  

When you leave the service your information is archived securely on Lamplight and permanently deleted after seven years.  This is the length of time we are required to keep information in case of any legal claims/complaints; for safeguarding purposes etc.  

Your rights and your personal information  

You have the right to:

• ask for a copy of your personal information which we hold. 
• ask us to change or complete any inaccurate or incomplete personal information held about you. 
• ask us to delete or restrict the use of your personal information. 
• withdraw your consent to the processing of your information at any time 
• ask us to provide you or a third party with some of the personal information that we hold about you in an easily transferrable way. 
• lodge a complaint with the Information Commissioners Office.  

Contact details  

To exercise all relevant rights, queries of complaints please in the first instance contact Doncaster Mind, Exchange Buildings, Second Floor, 35 Market Place, Doncaster, DN1 1NE office@doncastermind.org.uk Tel: 01302 812190 (local/national rates may apply) 

You can contact the Information Commissioners Office on 0303 123 1113 (local/national rates may apply) or via their website https://ico.org.uk/global/contact-us/email/, by email casework@ico.org.uk or by post to The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Use of our website

By voluntarily using this website, agreement with the terms of this privacy policy is implied and any information submitted demonstrates consent for the collection, use and disclosure of that information in accordance with this privacy notice..

Doncaster Mind may collect data from users, which may be provided to us voluntarily through this website, such as names, postal addresses, e-mail addresses, telephone numbers and other personal information. The information we collect is used to improve the content of our website and our standards of service to our customers. Such information may be used to contact persons using this site, via any method provided by the person for the purpose of answering their enquiry. Doncaster Mind will not sell or transfer the personal information transmitted to us by others outside the company, and will not use submitting information for purposes other than those set out when contacting us.

All information that is not personal to any person accessing this website or to someone else, such as questions, comments, ideas and suggestions, shall be deemed to be non-confidential, and Doncaster Mind shall be free to disclose and use the same, without any obligation whatsoever towards the source of such information, for any purpose and through any means. If at any time persons accessing this website do not wish us to contact them, or if they have any questions concerning our privacy policy, please feel free to contact the team by emailing office@doncastermind.org.uk. Further, Doncaster Mind shall be free to use any ideas, inventions, concepts, know-how or techniques contained in such messages for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. 

Doncaster Mind shall not be held responsible for technical problems that may occur during the process of electronic transfer over international networks that result in others viewing your information. Under no circumstances should persons accessing this website use our website or any of the fax and mailing addresses on the website to send Doncaster Mind confidential or proprietary information. Doncaster Mind does not want to receive such confidential or proprietary information.